Privacy Policy

Effective Date:

1. Introduction

Vitammmotionox Ltd ("we", "us", "our") operates the Primex website and supplement service. We are committed to protecting your privacy and ensuring you have a positive experience on our site. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

2. Information We Collect

Information You Provide: When you place an order or contact us, we collect your name, phone number, email address, and any other information you voluntarily provide. This includes order details and messages submitted through our contact form.

Automatic Information: We may collect information about your visit including IP address, browser type, pages visited, and referring URL through cookies and similar tracking technologies.

Payment Information: For pay-on-delivery orders, we do not collect payment card information on our site. Payment is processed directly with the delivery provider.

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract: Processing necessary to fulfil your order
• Consent: Marketing and analytics (which you can withdraw)
• Legal Obligation: Compliance with UK and EU law
• Legitimate Interest: Fraud prevention and site security

4. How We Use Your Information

We use collected data to:

• Process and deliver your order
• Confirm orders and respond to inquiries
• Send order updates and delivery notifications
• Improve our site and services
• Prevent fraud and maintain security
• Send marketing communications (only with your consent)
• Comply with legal and regulatory requirements

5. Sharing of Information

We may share your information with:

• Delivery Partners: Name, phone, address for delivery purposes
• Service Providers: Email, analytics, and site hosting providers
• Legal Requirements: Law enforcement if required by law

We do not sell or rent your personal data to third parties.

6. International Data Transfers

Your data is primarily stored and processed within the UK and EU. Any transfers outside these regions are protected by appropriate safeguards and legal frameworks.

7. Data Retention

We retain your order information for 7 years for accounting and legal purposes. Marketing data is retained until you unsubscribe. Automatically collected data is retained for up to 2 years.

8. Third-Party Services

Google Analytics: We use Google Analytics to understand site usage. Data is anonymised and subject to Google's Privacy Policy.

Google Ads Conversion Tracking: We use tracking pixels for advertising purposes, which collect data on conversions and user interactions. This is governed by Google's Privacy Policy.

Maps: Our contact page embeds Google Maps, subject to Google's Privacy Policy.

9. Your Rights (GDPR & UK Data Protection Act 2018)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data (subject to legal exceptions)
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in machine-readable format
• Object: Opt-out of marketing and certain processing
• Withdraw Consent: Withdraw consent for marketing at any time

10. Exercising Your Rights

To exercise any of these rights, contact us at info@vitammmotionox.world or by post to the address below. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
www.ico.org.uk

11. Cookies

We use cookies to enhance your experience. See our Cookie Policy for details. You can control cookie settings through your browser and our cookie banner.

12. Security

We implement reasonable security measures to protect your data. However, no online transmission is 100% secure. We encourage you to use strong passwords and protect your account information.

13. Children's Privacy

Our products are not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately.

14. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our site constitutes acceptance of changes.

15. Contact Us

For privacy questions or requests:

Vitammmotionox Ltd
71 Farringdon Road
London, EC1M 3JB
United Kingdom
Email: info@vitammmotionox.world
Phone: +44 20 7946 0958